Consumer Rights and Protection Guidelines for the Electronic Communications Sector in SADC

Edition 2021
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TheConsumer Rights and Protection Regulatory Guidelines for the ElectronicCommunications Sector in SADC were developed in order to harmonise the manner in which ICT consumers were empowered and protected. The Guidelines are meant to assist decision makers in ensuring that consumer protection becomes an integral part of SADC development objectives. The process of implementing theGuidelines requires full participation of all stakeholders, taking into consideration the fact that regional integration is achievable through the adaptation and early implementation of common policies in the region. In this regard, the SADC ICT Consumer Rights and Protection Regulatory Guidelines will focus on the electronic communications market and its consumers of ICT products and services.